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MOBIS supplies all the service parts required for vehicles made by Hyundai and Kia Motors at home and abroad.
The After-sales Parts Division continues to bring innovation to the parts supply system including streamlining logistics hubs and early construction of high-tech distribution systems, and operates customer focused management by way of enhancing customer satisfaction with improved services at customer touch points and vigorous communications with customers.
Genuine parts are the parts that meet the same quality and design requirements as the ones used in the manufacturing of vehicles, and thus they are certified, distributed, and guaranteed by the automakers.
The car manufacturers work with parts makers starting with the design and production stage, and are provided with the parts by OEM. Designed to ensure optimal driving, these parts go through strict production management and rigorous quality control. The service parts also go through the same process before reaching automakers, and genuine parts labels are attached after factory testing. Car manufacturers have large-scale distribution networks all over the country so that the parts can be easily accessible for customers, and they publish information materials for parts and maintenance taking into account the distinctive parts for a wide range of vehicles.
Genuine parts are shipped and sold with a consistent packaging; the design of the packaging is an easy identifier.
* It may look different depending on products and packing materials.
Checking for the etched or printed logo on the parts and inspecting the finish of the product can prevent the use of non-genuine parts. In the event that the purchased part is found defective, customers can revisit the servicing shop with the maintenance statement for repair or exchange.
Consumers have a wide range of needs for convenience and individuality, and customer satisfaction can be increased by targeting niche markets while supporting CBU sales and maintenance. To do this, MOBIS purchases, procures and develops genuine accessories itself or in cooperation with suppliers under the same brand, or sometimes has them manufactured by an OEM. These parts then reach the end users in individual units or multipacks.